Privacy policy

Last updated: October 19, 2026

PRIVACY POLICY

Kiyora Beauty respects your privacy. This policy explains how personal information is handled when you visit our online store, place an order or contact us.

For privacy questions or requests, contact info@kiyora-beauty.com.

1. INFORMATION WE PROCESS

We process information you provide when placing an order or contacting us, including your name, email address, delivery and billing addresses, telephone number where provided, order details and correspondence.

Our store and its service providers also process technical information needed to operate and protect the website, such as IP addresses, browser information, device details and security logs.

Payment providers process the information necessary to complete payments. We receive transaction information needed to administer your order, including payment confirmations and refund details.

1. HOW WE USE INFORMATION

We use personal information to:

• Process orders and payments.
• Arrange delivery and provide order updates.
• Handle enquiries, returns, refunds and complaints.
• Maintain website security and prevent fraud.
• Meet applicable accounting, tax, consumer-protection and product-safety obligations.
• Establish, exercise or defend legal claims.
• Send promotional communications where you have consented or another lawful basis permits them.

We process information necessary for purchases on the basis of the purchase contract or steps you request before entering into it.

Where processing is required by law, we rely on the relevant legal obligation.

For proportionate security, fraud-prevention and legal-claim activities, we may rely on legitimate interests, subject to your rights and interests.

Where processing requires consent, you may withdraw that consent at any time.

1. SHARING INFORMATION

We share relevant information with providers involved in operating the store and fulfilling orders, including Shopify, payment providers, delivery carriers, order-tracking services and fulfilment partners.

Where a supplier dispatches a product directly to you, it receives the information necessary to prepare and deliver that order.

We may disclose information to professional advisers or competent authorities where necessary and legally justified.

Service providers may act on our behalf or as independent controllers for particular activities. We do not authorise them to use information for purposes incompatible with the applicable arrangements and law.

1. SHOPIFY

Our store is hosted on Shopify. Shopify processes information to provide and operate the commerce platform and may act as an independent controller for certain activities.

Shopify’s own privacy notices explain its processing and available privacy choices. You can contact us for assistance identifying the relevant information.

1. COOKIES AND SIMILAR TECHNOLOGIES

The store uses technologies needed for functions such as checkout, security and remembering preferences.

Non-essential analytics or advertising technologies require your consent where applicable law requires it. Using the website or placing an order does not by itself constitute consent to optional tracking.

Where optional technologies are used, information about their purposes and available choices must be provided through the relevant consent controls. You may withdraw consent without affecting the lawfulness of earlier processing based on that consent.

You can also manage cookies through your browser settings. Blocking necessary cookies may affect some store functions.

1. MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails using the unsubscribe option in the message or by contacting info@kiyora-beauty.com.

An objection to direct marketing will be respected. Necessary order updates, safety notices and other non-promotional communications may still be sent.

1. INTERNATIONAL PROCESSING

Shopify and other providers may process information in countries outside your country of residence.

Where information is transferred outside the European Economic Area and safeguards are required, the transfer must rely on a recognised legal mechanism, such as an applicable adequacy decision or appropriate contractual safeguards.

Contact us for information about the recipients and safeguards relevant to your personal information.

1. RETENTION

We retain information only for as long as necessary for its purpose and applicable legal requirements.

Order and financial records are retained for the applicable accounting and tax retention periods. Customer-service and complaint records are retained as necessary to resolve the matter and address applicable legal claims.

Information used for consent-based marketing is retained until consent is withdrawn or it is no longer needed. Limited records may be retained to ensure that an unsubscribe request continues to be respected.

When information is no longer required, it is deleted or effectively anonymised.

1. SECURITY

We take appropriate technical and organisational measures to protect personal information.

No electronic system is completely risk-free. This does not limit our legal obligations concerning security and the protection of your information.

Please do not send passwords, complete payment-card details or unnecessary sensitive information in ordinary customer-service messages.

1. YOUR RIGHTS

Subject to applicable legal conditions, you may request access to, correction, erasure or restriction of your personal information. You may also have a right to data portability.

You may object to processing based on legitimate interests and object to direct marketing at any time.

Where processing relies on consent, you may withdraw that consent at any time.

You also have the protections provided by applicable law concerning decisions based solely on automated processing that produce legal or similarly significant effects.

Send requests to info@kiyora-beauty.com. We may request proportionate information to verify your identity.

Under the GDPR, requests are normally answered within one month. If a lawful extension is necessary, we will explain it within that period.

You may lodge a complaint with the competent data protection authority, including the authority in your country of habitual residence, workplace or the place of an alleged infringement.

1. CHILDREN

Our store is not directed at children. If you believe a child has provided personal information in circumstances requiring parental authorisation, contact us so that we can investigate and take appropriate action.

1. POLICY CHANGES

We may update this policy when our practices or legal requirements change. Where required, we will provide additional notice or obtain consent before introducing materially different processing.

1. CONTACT

For questions about this policy or your personal information, contact:

Kiyora Beauty
info@kiyora-beauty.com